IVRS, ACD, CTI Server

IVRS

Interactive Voice Response Services

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IVR systems and services automatically answer phone calls using pre-recorded prompts and menus and respond to caller input. IVRS can either perform an entire transaction without operator assistance or can direct callers to the appropriate individual or department.

ITES offers complete interactive voice response systems (IVRS) and IVR software for small to large organizations. Our IVRS support IP Phone, digital and analog phone lines.